01531 820556 / 07811 517733 / 07794 106053 info@easylivingsolutions.co.uk

>> Charter of Rights

Telephone: 01531 820556

We respect the right of each client to lead as independent and fulfilling life as possible.

We have set out a client Charter of Rights. Which we believe should be the minimum entitlement for each client. Our staff are sensitive to, and will observe the following standards.

  • It is the right of the client to make informed choices and to take risks, there is a certain amount of risk associated with each aspect of out lives.
  • Each client is an individual with individual needs, wants and desires. The individuality will be recognised and respected to ensure promotion and maintenance of the client’s dignity and self-worth.
  • Each client as an individual, has the right to fulfil his/her potential for personal choice of lifestyle and opportunities
  • Each client has the right to a service which does not discriminate on the basis of race or ethnic origin, creed, colour, religion, political affiliation, disability or impairments, marital status, parenthood, sexual gender or sexual orientation.
  • Each client has the right to refuse anybody entry to their home. This will include the support worker where the client feels an element of incompatibility as he/she perceives it.
  • Each client has the right of access to their personal support records, and to annotate them accordingly. He/she has the right to be consulted with respect to the services being provided and to be involved in on-going reviews. Where the client is unable to make his/her wishes known directly, an appointed advocate may fulfil this purpose
  • Each client has the right to be assured that no personal or confidential information concerning their affairs will be disclosed to a third party without their express permission.

Each client has the right to complain about any element of the service, and to do so without fear of any intimidation or reprisals.

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