When our staff visit you at home they will always be wearing a uniform, a purple tunic together with an identification badge which contains a photograph so that he/she is easily identifiable to you.

They will always knock and not try to gain entry without your permission. Staff who are entrusted with the keys to your home will never allow this key to be passed to a third party. If entrance is via a key safe, the number will be kept confidential and again not passed on to a third party. At no time will partners, children, friends or pets accompany a worker into your home.